Ajax Guideline UK
Complete Ajax Guide 2025-2026 | Wireless Alarm Systems, Latest Technology & Professional Installation
UK’s #1 Wireless Alarm
Grade 2/3 Certified
PD6662 Compliant
2km Jeweller Range
Grade 2/3 Certified
PD6662 Compliant
2km Jeweller Range
Section 1 of Ajax Guideline: Brand Overview & History
About AJAX Systems
AJAX Systems is a Ukrainian technology company that has revolutionised the professional alarm industry with its innovative wireless security systems. Founded in 2011, AJAX has become the number one wireless alarm brand in the UK professional market, praised by installers for its exceptional range, reliability, ease of installation, and modern technology. In the AJAX guideline, we will discuss all the information about this company.
Ajax Guideline: Company Profile 2025
- Founded: 2011 in Kyiv, Ukraine
- Headquarters: Kyiv, Ukraine (with European operations)
- Employees: Over 2,500 worldwide
- Global Presence: 100+ countries, 8,000+ partner installers
- UK Market Position: #1 wireless alarm system for professional installations
- Focus: Wireless security systems, smart home integration, professional market
- Manufacturing: European and Asian facilities with strict quality control
- Certifications: EN50131 Grade 2/3, PD6662, CE, FCC
Ajax Guideline: Evolution and Timeline
2011 – Foundation
AJAX Systems founded in Kyiv, Ukraine with vision to create modern wireless security system using smartphone technology.
2013 – Jeweller Protocol Development
Development of proprietary Jeweller wireless protocol with exceptional 2km range and encrypted communication.
2015 – First Product Launch
Launch of Hub and first generation wireless detectors with revolutionary mobile app control.
2016 – UK Market Entry
AJAX enters UK professional market, quickly gaining traction with security installers.
2017 – Grade 2 Certification
Achieved EN50131 Grade 2 certification, establishing credibility in professional security market.
2018 – Rapid UK Expansion
Explosive growth in UK market as installers embrace wireless convenience and reliability.
2019 – Hub 2 Plus Launch
Introduction of Hub 2 Plus with support for 200 devices and enhanced features.
2020 – Grade 3 Certification
Achieved EN50131 Grade 3 certification for high-security applications.
2021 – Camera Integration
Launch of AJAX cameras with seamless integration into alarm ecosystem.
2022 – Continued Innovation
Despite war in Ukraine, AJAX maintains operations and continues product development and UK support.
2025 – Present
Market leader in UK professional wireless alarms, expanding product range and strengthening UK presence.
UK Market Dominance
AJAX has achieved unprecedented success in the UK professional security market, becoming the preferred wireless alarm system for thousands of installers across the country.
Why AJAX Dominates the UK Professional Market
- Exceptional Range: 2,000m Jeweller wireless range eliminates signal issues that plague competitors
- Installer-Friendly: Fastest installation in the industry – complete system in 2-3 hours vs. 1-2 days for wired
- Beautiful Design: Sleek, modern aesthetics that homeowners love (unlike traditional alarm equipment)
- Professional App: AJAX PRO app for installers is industry-leading for configuration and remote support
- Reliability: 99.9% uptime, encrypted communication, supervised wireless
- Certifications: EN50131 Grade 2/3, PD6662 compliant – accepted by NSI, SSAIB, police response
- Battery Life: 5-7 years typical battery life reduces maintenance
- Remote Management: Installers can configure, monitor, and update systems remotely
- Customer Experience: End-user app is intuitive and highly rated
- Growing Ecosystem: Expanding range of integrated devices (cameras, home automation)
Ajax Guideline: UK Certifications and Compliance
UK Security Industry Certifications
AJAX systems meet the highest UK and European security standards:
- EN50131 Grade 2: Medium risk security applications (residential, small commercial)
- EN50131 Grade 3: High risk security applications (jewellers, high-value premises)
- PD6662:2017: Code of Practice for UK intruder alarm systems (required for police response)
- NSI Gold Approved: National Security Inspectorate approved product
- SSAIB Approved: Security Systems and Alarms Inspection Board approved
- BS8243: Installation and configuration to British Standard
- GDPR Compliant: EU data protection regulations
UK Police Response: AJAX systems installed to PD6662 standards by NSI/SSAIB approved companies qualify for UK police response.
AJAX Guideline: Target Market – Professional Installations
Unlike consumer DIY brands, AJAX is exclusively focused on professional installations:
| Market Segment | Applications | Typical System Size |
|---|---|---|
| Residential | Houses, flats, estates, high-value homes | 10-50 devices |
| Small Business | Shops, offices, clinics, salons | 15-60 devices |
| Commercial | Warehouses, factories, car dealerships | 30-150 devices |
| High Security | Jewellers, banks, museums (Grade 3) | 40-200 devices |
| Education | Schools, colleges, nurseries | 50-200 devices |
| Healthcare | Care homes, medical centres, dentists | 20-100 devices |
Ajax Guideline: UKCCTV Pricing Structure
AJAX products are sold exclusively through approved installers (not retail). Typical UKCCTV pricing:
| Component | Trade Price (Installer) | Typical Install Price (End User) |
|---|---|---|
| Hub 2 Plus | £252.78 | Included in system price |
| Motion Detector | £38-£300 | Included in system price |
| Door Contact | £23-£62 | Included in system price |
| KeyPad | £57.77-£85 | Included in system price |
AJAX Guideline UK Support and Distribution
AJAX provides comprehensive UK support infrastructure:
- UK Distributors: ADI Global Distribution, TLC Direct, ESP Eurobase, Pyronix
- Approved Installers: 1,000+ approved AJAX installers across UK
- Technical Support: UK-based technical support for installers (phone, email, chat)
- Training: Regular product training and certification courses for installers
- Warranty: 3 years manufacturer warranty (Hub), 2 years (detectors)
- RMA Process: Returns handled through UK distributors
- Firmware Updates: Over-the-air updates pushed automatically
- Documentation: Comprehensive UK-specific installation and user manuals
AJAX During the War in Ukraine
Ajax Guideline: Continued Operations and UK Commitment
Despite the ongoing war in Ukraine (since February 2022), AJAX has maintained operations and continued to support the UK market:
- Production Continued: Manufacturing moved to safe locations and alternative facilities
- UK Supply Maintained: No significant supply disruptions to UK market
- Product Development: Continued innovation and new product releases
- Support Maintained: UK technical support and customer service unaffected
- Firmware Updates: Regular updates and improvements continued
- Team Safety: AJAX prioritised employee safety while maintaining business continuity
The UK installer community has strongly supported AJAX throughout this period, recognising their resilience and commitment to the market.
Section 2 of AJAX Guideline: Current Product Families & Notable Models
AJAX Product Ecosystem Overview
AJAX offers a comprehensive ecosystem of wireless security devices, all communicating via the proprietary Jeweller protocol with the central Hub.
1. Hubs (Control Panels)
The Hub is the central brain of every AJAX system, managing all devices and connecting to the cloud.
Hub 2 Plus
Model: HUB2+(WHITE)
Key Features:
- Guaranteed delivery of alarms
- Four communication channels
- Photo-verified alarm in 9 s
- Protection of complex facilities
- Smart Control Panel
UK Trade: £252.78
Choosing the Right Hub
- Hub 2+: Budget option for small-medium systems
2. Motion Detectors (PIRs)
AJAX offers multiple motion detector options with advanced features to reduce false alarms.
MotionProtect
Model: FIBRA MOTIONPROTECT
Key Features:
- Sensitive element: PIR sensor
- installation: Wall, overhead
- Connection typ: Wired
- Motion Sensor
- Power supply: 24V
- White/Black
UK Trade: £38.40
Jeweller Motion Detector
Model: Curtain Outdoor
Key Features:
- Dual PIR + Microwave Sensor
- Grade 2 anti-masking system
- Wireless range up to 1.7 km
- Compatible with Hub by QR
- Stay dry with a built-in hood
- Regular Device Monitoring
UK Trade: £148.20
3. Door/Window Contacts
Magnetic contacts to detect opening of doors and windows.
DoorProtect PLUS
Model: DOORPROTECTPLUS(WHITE)
Key Features:
- Wireless
- Weight 30g
- Security Grade 2
- Tampering Alarm
- Internal installation
UK Trade: £61.60
4. User Interface Devices
KeyPad
Model: FIBRA KEYPAD
Key Features:
- White/Black Colour
- Fibra cable up to 2000m
- Wired Touch Keypad
- Fibra Keypad
UK Trade: £60.80
KeyPad Plus
Model: KEYPAD+(WHITE)
Key Features:
- High in quality
- Designed Together
- Owner Remote Management
- Consist Ajax Pass & Tag
UK Trade: £100.80
5. Environmental and Safety Detectors
FireProtect
Model: Ajax FIREPROTECT(WHITE)
Key Features:
- Wireless
- Tampering alert
- Mobile Alarm Alerts
- Counterfeit Protection
- Track smoke and heat spikes
- Temp Sensor and Siren
UK Trade: £82
FireProtect Plus
Model: FIREPROTECTPLUS(WHITE)
Key Features:
- Indoor installation
- Anti-Forgery Authentication
- Built-in siren: 85 dB
- Temperature Sensor
- Photoelectric Sensor
- Jamming Detection Channels
UK Trade: £119
6. Sirens and Alerts
HomeSiren
Model: HomeSiren (Black/White)
Key Features:
- Stops Counterfeiting
- Signal & Jam Detection
- LED indicates Status
- External LED connects to Siren
- Customisable alarm settings
- Tampering alarm
UK Trade: £67.19
StreetSiren
Model: FIBRA STREETSIREN
Key Features:
- Indoor/Outdoor
- Adjustable Volume Levels
- Customisable Alarm Duration
- Indications for Security Modes
- Black/White
- Tampering Alarm
UK Trade: £75.73
StreetSiren DoubleDeck
Model:STREETSIREN DOUBLEDECK
Key Features:
- Premium outdoor siren
- Dual LED indicators
- Superior design
- IP54 weatherproof
- Backup battery
- Tamper + anti-masking
UK Trade: £110.92
7. Cameras (AJAX Integration)
AJAX cameras integrate seamlessly with the alarm system for unified security management.
TurretCam
Model: 64929.197.WH1
Key Features:
- 5MP turret IP camera
- 4mm Fixed Lens
- Secure Passwordless Camera Authentication
- Customisable Virtual Videowall Tab
- Instant Visual Verification in High-Resolution
- Customisable Motion Detection Area
- Fast Archive Navigation with Dual Stream Technology
- Built-in AI Recognition
- IR Illumination Range up to 35 m
- Archive Synchronisation with System Events
- Built-in Digital Microphone
- Water and Dust-Resistant Metal Enclosure
UK Trade: £183.30
Section 3 of Ajax Guideline: Upcoming Products & Innovations 2025-2026
AJAX’s 2025-2026 Development Roadmap
Despite challenging circumstances, AJAX continues to innovate with focus on enhanced detection accuracy, expanded home automation, improved camera integration, and strengthening UK market support.
Ajax Guideline: Key Innovation Themes 2025-2026
- Enhanced Detection Algorithms: AI-powered false alarm reduction
- Expanded Camera Range: More integrated camera models and NVR solutions
- Home Automation Growth: More control and automation devices
- 5G Connectivity: Hub models with 5G communication
- Extended Battery Life: Next-gen batteries lasting 7-10 years
- Professional Monitoring Enhancements: Better ARC (Alarm Receiving Centre) integration
- UK Market Focus: Strengthened UK presence and support
To Ajax Guideline: Expected New Product Releases
1. Hub 3 Series (Q3 2025)
Third-Generation Hub
Release Timeline: July-September 2025
Expected Features:
- Support for 300+ devices
- 5G + 4G + 3G communication
- Enhanced processing power
- Built-in video storage (local NVR functionality)
- Improved WiFi connectivity
- Extended battery backup (48 hours)
- EN50131 Grade 3 enhanced
- AI-powered event processing
Expected UK Pricing: £250-£300
2. MotionCam Pro (Q2 2025)
Enhanced Photo Verification PIR
Release Timeline: April-June 2025
Improvements:
- Higher resolution camera (5MP vs. current 640×480)
- Colour images (current is B&W)
- Wider camera angle
- Video clip capability (5-10 second clips)
- AI-powered threat analysis
- Improved low-light imaging
- Extended battery life (5 years)
- Faster image transmission
Expected UK Pricing: £110-£145
3. DoorProtect Smart (Q3 2025)
Intelligent Door Contact with AI
Release Timeline: August-October 2025
New Features:
- Standard contact functionality
- Door left open detection
- Forced entry detection (shock sensor)
- Temperature and humidity monitoring
- AI algorithms to detect genuine threats
- Activity logging (door usage patterns)
- 10+ years battery life
- Compact design
Expected UK Pricing: £40-£55
4. AJAX NVR Pro (Q4 2025)
To Ajax Guideline: Professional Network Video Recorder
Release Timeline: October-December 2025
Features:
- 16/32 channel NVR
- Fully integrated with AJAX app
- Works with AJAX cameras
- AI detection on NVR
- 4K recording support
- HDMI output
- Remote access via AJAX app
- Alarm integration (trigger recording on alarm)
Expected UK Pricing: £350-£600
5. GlassProtect Pro (Q2 2025)
Advanced Glass Break Detector
Release Timeline: May-July 2025
Features:
- Wireless glass break detection
- Acoustic analysis algorithm
- 9m detection radius
- Protects multiple windows
- Distinguishes real glass break from other sounds
- Visual confirmation option (with MotionCam)
- Tamper protection
- 5+ years battery life
Expected UK Pricing: £60-£80
Ajax Guideline: Software and App Enhancements 2025
AJAX PRO App 2.0 (Q2 2025)
Major update to installer app:
- Enhanced Remote Configuration: More settings configurable remotely
- AI Diagnostics: Automatic system health analysis
- Predictive Maintenance: Alert installers before issues occur (low battery predictions)
- Improved Multi-Site Management: Manage hundreds of sites more efficiently
- Client Portal Integration: Easier customer onboarding
- Automated Reporting: Generate compliance reports automatically
- Training Mode: Integrated training resources and product info
AJAX App 3.0 (End User) (Q3 2025)
Enhanced end-user application:
- Redesigned UI: More intuitive interface
- Smart Home Dashboard: Unified control for security + automation
- Enhanced Automation: More complex scenario building
- Video Timeline: Better camera integration with event timeline
- Voice Control: Alexa and Google Assistant improvements
- Family Sharing: Better multi-user management
- AI Insights: Security insights and recommendations
Ajax Guideline: UK-Specific Developments
Enhanced UK Support Infrastructure (2025)
- UK Training Centre: Dedicated training facility in UK for installer courses
- Expanded Technical Support: Larger UK-based support team
- Regional Account Managers: Dedicated support for installer partners
- UK Stock Warehouse: Faster delivery with UK-based inventory
- Advanced Installer Certification: Grade 3 specialist certification program
Ajax Guideline UK Compliance Updates (2025)
- Enhanced PD6662 Features: Additional features for UK standard compliance
- BS8243 Guidelines: Updated installation documentation
- Police Response Integration: Improved ARC compatibility
- GDPR Enhancements: Additional data protection features
Ajax Guideline: Professional Monitoring Enhancements
ARC (Alarm Receiving Centre) Integration (Q3 2025)
- Direct ARC Connection: Streamlined connection to UK monitoring centres
- Photo Verification to ARC: Send MotionCam images directly to control room
- Video Verification: Send video clips on alarm
- Priority Alerts: Intelligent alarm grading for faster response
- Automated Reporting: Compliance reports to monitoring centres
Sustainability and Environmental Initiatives
AJAX’s environmental commitments:
- Extended Battery Life: Reduce battery waste with 7-10 year batteries
- Recyclable Packaging: 100% recyclable product packaging
- Energy Efficiency: Lower power consumption across product range
- Recycling Program: Take-back scheme for end-of-life devices
- Sustainable Manufacturing: Environmentally responsible production practices
Ajax Guideline: Market Expansion in UK
- Increased Installer Network: Target 2,000+ approved installers by 2026
- Regional Partnerships: Partnerships with major UK distributors
- Marketing Support: Co-marketing programs for installer partners
- Customer Awareness: UK consumer marketing campaigns
- Showroom Displays: Interactive displays at distributor locations
Section 4 of Ajax Guideline: New Solutions & Technologies
Core AJAX Technologies Explained
AJAX has developed revolutionary technologies that set it apart from traditional alarm systems.
1. Jeweller Wireless Protocol
Jeweller is AJAX’s proprietary wireless communication protocol that provides exceptional range and reliability.
Jeweller Technical Specifications
Why Jeweller is Superior
- Exceptional Range: 2,000m line-of-sight (1,000m typical in buildings)
- Frequency Hopping: Uses multiple frequencies to avoid interference
- Encryption: AES-128 encryption with floating key
- Two-Way Communication: Hub confirms receipt of every signal
- Supervision: Hub checks device status every 12-300 seconds
- Low Power: Ultra-low power consumption (5-7 year battery life)
- Collision Avoidance: Multiple devices transmit without interference
- Radio Frequency: 868.0-868.6 MHz or 868.7-869.2 MHz (EU)
Comparison to Competitors:
| Feature | AJAX Jeweller | Typical Competitor |
|---|---|---|
| Range | 2,000m line-of-sight | 100-300m typical |
| Encryption | AES-128 floating key | Fixed code or weaker encryption |
| Battery Life | 5-7 years typical | 1-3 years typical |
| Two-Way | Full two-way communication | Often one-way only |
| Supervision | 12-300 second intervals | Often 4-8 hours |
Jeweller in Practice
Real-World Range Examples:
- 3-Bed Semi: Hub in hallway reaches entire property + garden easily
- 4-Bed Detached: Single Hub covers house, garage, outbuildings
- Large Property: 6-bed with grounds – may need ReX range extender
- Commercial Premises: Warehouse, offices – excellent coverage with minimal hubs
- Outdoor Detection: Can place detectors 500m+ away with line-of-sight
2. SmartDetect Algorithm (False Alarm Reduction)
AJAX’s SmartDetect algorithm dramatically reduces false alarms using intelligent signal processing.
How SmartDetect Works
- Temperature Compensation: Adjusts sensitivity based on ambient temperature
- Signal Processing: Analyzes PIR signal patterns to distinguish humans from other heat sources
- Pet Immunity: Ignores pets up to 20kg (standard PIRs) or 40kg (outdoor PIRs)
- Environmental Adaptation: Learns environment and adapts over time
- Dual-Channel Processing: Two independent PIR sensors (MotionProtect Plus)
- Microwave Confirmation: Microwave sensor confirms PIR detection (MotionProtect Plus/Outdoor)
False Alarm Reduction Results
UK installer feedback on false alarm rates:
- vs. Traditional PIRs: 90% reduction in false alarms
- Pet Immunity: 95%+ success rate ignoring pets up to specified weight
- MotionCam Photo Verification: 99% false alarm elimination (visual confirmation)
- Outdoor PIRs: Minimal false alarms even in challenging environments
3. Photo Verification (MotionCam)
MotionCam represents a revolutionary approach to alarm verification by taking photos when motion detected.
MotionCam Technology
- Instant Photos: Takes series of photos (3-5) on detection
- Immediate Delivery: Photos sent to app within seconds
- Visual Confirmation: User sees what triggered alarm before responding
- Encrypted Transmission: Photos encrypted during transmission
- Privacy Protection: Photos not stored on cloud without user consent
- Battery Powered: Entirely wireless (4 years battery life)
- Detection Quality: Standard MotionProtect PIR quality maintained
Use Cases and Benefits
- Reduced False Response: Users don’t respond to false alarms
- Police Evidence: Photo evidence increases police response priority
- Insurance Claims: Visual proof for insurance companies
- Remote Monitoring: Users away can see if genuine threat
- Staff Accountability: Commercial premises can verify who triggered alarm
- ARC Efficiency: Monitoring centres can verify alarms faster
4. Multi-Layer Security Architecture
AJAX systems employ multiple security layers to prevent compromise.
Security Layers
- Encryption: AES-128 encryption with session keys
- Authentication: Device authentication during pairing
- Tamper Detection: Physical tamper switches on all devices
- Anti-Masking: Detects attempts to block sensors
- Jamming Detection: Detects radio jamming attempts
- Communication Redundancy: Ethernet + WiFi + GSM/4G backup
- Supervision: Continuous device monitoring
- Secure Cloud: European data centres with encryption
5. Remote Configuration and Management
AJAX’s cloud architecture enables powerful remote management capabilities for installers.
AJAX PRO Features for Installers
- Remote Configuration: Change most settings without site visit
- Firmware Updates: Over-the-air updates to all devices
- Remote Diagnostics: View signal strength, battery status, tamper alerts
- Multi-Site Management: Manage all customer sites from single app
- Customer Sharing: Transfer system to end user easily
- Event Logs: View detailed system event history
- Configuration Export: Save and reuse configurations
Benefits for UK Installers
- Reduced Callouts: Fix 80% of issues remotely
- Faster Service: Instant configuration changes
- Customer Satisfaction: Quick issue resolution
- Efficiency: Manage more customers with same resources
- Competitive Advantage: Offer superior service vs. traditional alarms
6. Integration Capabilities
AJAX integrates with various third-party systems and platforms.
Professional Monitoring (ARC) Integration
- SIA DC-09: Industry-standard protocol for ARC communication
- Multiple ARCs: Connect to multiple monitoring centres simultaneously
- Photo Verification: Send MotionCam images to ARC
- Event Filtering: Configurable event reporting
- UK Monitoring Centres: Works with all major UK ARCs
Smart Home Integration
- Alexa: Voice control and status check (“Alexa, is my alarm armed?”)
- Google Home: Integration with Google Assistant
- HomeKit: Limited integration (arm/disarm via Apple Home)
- IFTTT: Create custom automations and integrations
Home Automation with AJAX Relay
- Lighting Control: Turn lights on/off based on alarm state
- Lock Control: Lock doors when system armed
- Gate/Garage Control: Control entry points
- Scenario Automation: Complex multi-action scenarios
7. Grade 2 and Grade 3 Compliance
AJAX systems comply with EN50131 security grades for UK professional installations.
EN50131 Security Grades Explained
| Grade | Risk Level | Attacker Profile | Typical Applications |
|---|---|---|---|
| Grade 1 | Low | Opportunist intruders | Low-risk residential (AJAX not needed) |
| Grade 2 | Medium | Intruders with limited knowledge/tools | Residential, small commercial (AJAX Hub 2/Hub 2 Plus) |
| Grade 3 | High | Experienced intruders with knowledge and tools | Jewellers, high-value premises, banks (AJAX Hub 2 Plus Grade 3 mode) |
| Grade 4 | Very High | Professional criminals with detailed planning | Critical infrastructure (specialist systems) |
AJAX Grade 3 Configuration
According to Ajax guidelines, To achieve Grade 3, AJAX systems require specific configuration:
- Dual-Detection PIRs: Use MotionProtect Plus (PIR + microwave)
- Tamper Protection: All devices must have tamper monitoring
- Supervision Interval: 200 seconds maximum (configurable)
- Entry/Exit Times: Shorter than Grade 2
- Professional Installation: Must be installed by qualified technician
- Maintenance: Regular servicing required
UK Grade 3 Installer Requirements
For Grade 3 installations in the UK:
- Installer must hold NSI Gold or SSAIB certification
- System must be installed to PD6662:2017 standard
- Regular maintenance contract required (typically annual)
- Comprehensive system documentation required
- ARC monitoring typically mandatory
Section 5 of Ajax Guideline: Apps & Software Suite
AJAX Software Ecosystem
AJAX provides industry-leading mobile applications for both end users and professional installers.
1. AJAX App (End User)
AJAX Security System – End User App
Platforms: iOS (App Store) and Android (Google Play)
Cost: FREE (no subscription required)
Rating: 4.8/5 stars (iOS), 4.7/5 stars (Android)
Languages: 30+ languages including English
End User App Features
System Control
- Arm/Disarm: Arm entire system or specific groups
- Night Mode: Arm specific zones only (e.g., downstairs while sleeping)
- Quick Arming: One-tap arming without PIN
- Geofencing: Automatic arm/disarm based on location (optional)
- Status Overview: See system status at a glance
- Device Status: Battery levels, signal strength, temperature
Notifications and Alerts
- Push Notifications: Instant alerts for alarms, arm/disarm, system events
- Photo Verification: Receive MotionCam photos with alarm notifications
- SMS Alerts: SMS backup if internet down (optional)
- Phone Calls: Optional voice call alerts
- Email Notifications: Email summaries and reports
- Smart Filtering: Choose which events trigger notifications
Event History
- Detailed Logs: Complete system event history
- Photo Timeline: MotionCam photos with timestamps
- Filtering: Filter by device, event type, user
- Export: Export logs for insurance/evidence
User Management
- Multiple Users: Up to 200 users per system
- User Permissions: Administrator, user, or limited access
- PINs and Access: Individual PIN codes
- Activity Tracking: See who armed/disarmed system
Automation
- Scenarios: Create automation rules (e.g., “Good Night” arms system and turns off lights)
- Scheduled Actions: Auto-arm at specific times
- Device Control: Control AJAX Relay, Socket, WallSwitch
- Smart Home Integration: Trigger external devices via integrations
2. AJAX PRO App (Professional Installer)
AJAX PRO – Professional Installer App
Platforms: iOS and Android
Cost: FREE for registered installers
Rating: 4.9/5 stars (industry-leading)
AJAX PRO Features
Installation and Commissioning
- Guided Setup: Step-by-step system commissioning
- Device Addition: Scan QR codes to add devices
- Signal Strength Testing: Real-time Jeweller signal strength
- Walk Test Mode: Test all detectors efficiently
- Zone Configuration: Configure detection zones and areas
- User Setup: Create users and assign permissions
Remote Configuration
- System Settings: Change virtually all settings remotely
- Device Configuration: Adjust sensitivity, timers, behaviours
- Firmware Updates: Push firmware updates to all devices
- Scenario Management: Create and modify automation
- ARC Connection: Configure monitoring centre connection
Remote Diagnostics
- Device Status: Battery, signal, temperature for all devices
- Event Logs: Complete system event history
- Tamper Alerts: Instant notification of physical tampering
- Communication Status: Ethernet, WiFi, GSM status
- Photo Verification: View MotionCam photos remotely
Multi-Site Management
- Company Dashboard: Overview of all customer sites
- Quick Access: Switch between sites instantly
- Mass Configuration: Apply settings to multiple sites
- Customer Database: Store customer details and notes
- Site Transfer: Transfer system to end user account
Reporting and Documentation
- Installation Reports: Generate commissioning documentation
- Maintenance Reports: Annual service reports
- Compliance Certificates: PD6662 documentation
- Event Reports: Custom period reports
- Export Options: PDF, CSV export
Why UK Installers Love AJAX PRO
- Time Saving: Remote configuration saves 2-3 site visits per system
- Professional Image: Modern app impresses customers
- Problem Solving: Diagnose and fix issues remotely
- Efficiency: Manage 10x more customers than traditional systems
- Competitive Edge: Offer superior service vs. competitors
- Revenue: Reduce costs, increase profitability
3. AJAX PRO Desktop (Web Platform)
Browser-based platform for professional installers:
- URL: pro.ajax.systems
- Features: Similar to mobile app with larger screen benefits
- Use Cases: Office configuration, detailed reporting, mass management
- Export: Bulk data export and analysis
4. Integration with Monitoring Centres (ARCs)
AJAX provides tools for UK alarm receiving centres:
ARC Integration Features
- SIA DC-09 Protocol: Industry-standard ARC communication
- Photo Verification Delivery: MotionCam photos sent to ARC software
- Event Filtering: Configure which events report to ARC
- Multiple ARCs: Connect to backup monitoring centres
- Alarm Grading: Priority levels for different alarm types
- Compliance Reporting: Automated reports to ARCs
Ajax Guideline: UK ARC Compatibility
AJAX works with all major UK alarm receiving centres including:
- ADT UK
- Custodian Monitoring
- Tavcom
- Nemlock
- Quickwatch
- SMS Monitoring
- And virtually all UK ARCs supporting SIA DC-09
5. API and Third-Party Integration
AJAX provides API for advanced integrations:
- AJAX Cloud API: RESTful API for custom integrations
- Documentation: Comprehensive developer documentation
- Use Cases: Custom dashboards, building management systems, access control integration
- Partner Program: Technology partner program for integrators
6. No Subscription Fees
Free Cloud Services
Unlike many competitors, AJAX provides free cloud services with no monthly subscription:
- Cloud Connectivity: Free cloud connection for all systems
- Mobile Apps: No app subscription fees
- Push Notifications: Unlimited free notifications
- Photo Verification: MotionCam photos delivered free
- Event Storage: Event history stored on Hub (not cloud)
- Remote Access: Free remote system access
- Firmware Updates: Free over-the-air updates
Note: Professional monitoring (ARC) requires separate monthly fee to monitoring company (not AJAX).
Section 6 of Ajax Guideline: Quick Start Setup Guides
Professional Installation Guides for UK Installers
Step-by-step guides for AJAX system installation following UK best practices.
Ajax Guideline 1: Basic Residential System Installation
Typical 3-Bed House Installation
Time Required: 2-3 hours
Equipment Required:
- Hub 2 Plus (1x)
- MotionProtect PIRs (4-6x)
- DoorProtect contacts (3-5x)
- KeyPad (1-2x)
- HomeSiren (1x)
- StreetSiren (1x optional)
- SpaceControl key fobs (2-4x)
Step-by-Step Installation
1Site Survey
- Walk property with customer to identify entry/exit points
- Identify detector locations (PIRs cover main areas and routes)
- Choose Hub location (central, near router, power outlet)
- Identify keypad location(s) (near main entry/exit)
- Identify siren locations
- Check mobile signal strength (if using GSM backup)
2Install Hub
- Position Hub centrally, near router and power outlet
- Connect Ethernet cable from router to Hub
- Connect power supply
- Hub powers on (LED lights up)
- Note: Do not mount yet – configuration first
3Configure Hub in AJAX PRO App
- Download AJAX PRO app (installer must have PRO account)
- Open app, tap “Add Hub”
- Scan QR code on Hub (or manually enter ID)
- Hub connects to cloud (wait 1-2 minutes)
- Name Hub (customer address)
- Set installer company details
- Configure basic settings:
- Time zone: (GMT+00:00) London
- Entry delay: 30 seconds
- Exit delay: 60 seconds
- Siren duration: 3 minutes
4Install and Add Motion Detectors
- Mount PIRs 2.2-2.4m high in corners
- Aim across room (not at doors/windows directly)
- Avoid aiming at heaters, windows, direct sunlight
- Pull battery tab to activate PIR
- In AJAX PRO app:
- Tap “Add Device”
- Scan QR code on PIR
- Name device (e.g., “Living Room PIR”)
- Assign to room
- Check signal strength (should be “Excellent” or “Good”)
- Repeat for all PIRs
5Install and Add Door Contacts
- Mount DoorProtect on door frame (sensor body) and door (magnet)
- Align magnet with sensor (gap <1cm when closed)
- Pull battery tab to activate
- In AJAX PRO app:
- Tap “Add Device”
- Scan QR code
- Name (e.g., “Front Door”)
- Assign to room
- Set as “Entry/Exit” door (for main entry)
- Other doors as “Interior” or “Perimeter”
- Test door opening triggers alert in app
6Install KeyPad
- Mount KeyPad near main entry door (inside)
- 1.3-1.5m height
- Pull battery tab to activate
- In AJAX PRO app:
- Add device, scan QR code
- Name “Front KeyPad”
- Assign to area
7Install Sirens
- HomeSiren:
- Mount in central hallway, high on wall
- Pull battery tab, add to system
- StreetSiren:
- Mount externally, front of property, 2.5-3m high
- Visible deterrent position
- Pull battery tab, add to system
8Configure Users
- In AJAX PRO app > Users
- Add customer as Administrator:
- Enter customer email
- Assign Administrator role
- Customer receives email invitation
- Create PIN codes for keypad users
- Add SpaceControl key fobs:
- Assign to user accounts
- Configure buttons (arm/disarm/panic)
9Walk Test
- In AJAX PRO app > Settings > Service
- Enable “Walk Test Mode”
- Walk through property triggering each PIR
- KeyPad beeps and shows green (detector OK)
- Open each door to test contacts
- Verify all devices responding correctly
- Disable Walk Test Mode
10System Test and Handover
- Arm system via KeyPad or app
- Trigger entry door after delay – verify siren sounds
- Disarm system
- Test panic button on key fob
- Show customer:
- How to arm/disarm with KeyPad
- How to use key fobs
- How to download AJAX app
- Basic app operation
- Provide documentation:
- User manual
- System layout diagram
- PIN codes
- Emergency contacts
- Transfer system to customer account in AJAX PRO app
11Configure GSM Backup (if required)
- Insert SIM card into Hub (data SIM, no voice needed)
- SIM should have data allowance (minimal usage, ~10MB/month)
- In AJAX PRO app ? Settings ? GSM
- Enter SIM PIN (if applicable)
- Verify GSM connection established
Ajax Guideline 2: Grade 3 Installation (High Security)
Grade 3 Configuration Requirements
Applications: Jewellers, high-value premises, banks
1Equipment Requirements
- Hub 2 Plus (Grade 3 capable)
- MotionProtect Plus (dual PIR+microwave) – NOT standard MotionProtect
- DoorProtect Plus (contact+shock+tilt) preferred
- Tamper monitoring on ALL devices
- ARC monitoring mandatory
- Wired sirens or supervised wireless sirens
2Enable Grade 3 Mode
- In AJAX PRO app > Hub Settings > Security
- Set Security Level: Grade 3
- This enforces stricter timings and supervision
3Configure Supervision
- Jeweller Supervision: 200 seconds maximum
- All devices supervised continuously
- Lost communication triggers alarm
4Configure Entry/Exit Times
- Entry Delay: 15-30 seconds (shorter than Grade 2)
- Exit Delay: 45-60 seconds
- Stricter timing for high-security
5Connect to ARC
- Obtain ARC connection details (IP, port, account)
- In AJAX PRO app > Settings > Monitoring Station
- Configure SIA DC-09 connection
- Test connection with ARC
6Documentation
- Complete PD6662 installation documentation
- System commissioning certificate
- Log book for maintenance
- NSI/SSAIB documentation
Ajax Guideline 3: Troubleshooting Common Issues
Quick Fixes for Installer Issues
Issue: Poor Jeweller Signal
- Check signal in app: Should be “Excellent” or “Good”
- Reposition device: Move slightly higher or different angle
- Check obstacles: Thick walls, metal, electronics can block signal
- Hub placement: Move Hub more centrally
- ReX extender: Install ReX range extender if property very large
Issue: Device Won’t Add to Hub
- Check battery: Ensure battery tab pulled and device powered
- Check range: Temporarily bring device closer to Hub
- Check Hub capacity: Hub 2 max 100 devices, Hub 2 Plus max 200
- Reset device: Hold tamper button 3 seconds to reset, try again
Issue: False Alarms from PIRs
- Check positioning: Not aimed at heaters, windows, direct sun
- Adjust sensitivity: Lower sensitivity in AJAX PRO app
- Check pets: Ensure pets within weight limit (20kg standard, 40kg outdoor)
- Use MotionProtect Plus: Dual detection eliminates most false alarms
- Use MotionCam: Photo verification shows exact cause
Issue: Hub Offline
- Check power: Ensure Hub powered on
- Check Ethernet: Verify cable connected and router port working
- Check WiFi: If using WiFi, verify password correct and signal strong
- Check GSM: If Ethernet/WiFi down, GSM should take over (check SIM card)
- Reboot Hub: Power cycle Hub (unplug 10 seconds)
Issue: Customer Can’t Login to App
- Check email: Email invitation sent to correct address
- Check spam: AJAX invitation may be in spam/junk folder
- Resend invitation: In AJAX PRO app ? Users ? Resend
- Password reset: Customer can reset password via “Forgot Password”
Issue: Tamper Alert Won’t Clear
- Check physical tamper: Ensure device properly mounted and tamper switch pressed
- Clear in app: AJAX PRO app > Events > Clear tamper
- Re-seat device: Remove and re-mount device ensuring tamper switch engaged
UK Installer Best Practices
- Site Survey First: Always conduct thorough site survey before quoting
- Signal Testing: Use AJAX PRO app to verify Jeweller signal at all locations before mounting
- Customer Demonstration: Spend 15-20 minutes demonstrating system to customer – reduces support calls
- Documentation: Provide comprehensive handover pack with diagrams, codes, instructions
- Remote Access: Maintain access via AJAX PRO for remote support
- Annual Service: Offer annual service contract – test system, check batteries, update firmware
- ARC Relationship: Build relationships with UK monitoring centres for Grade 2/3 installs
- NSI/SSAIB Membership: Obtain certification for professional credibility and Grade 3 capability