Returns procedure

Returns via Royal Mail or courier

  • Please specify the reason for returning the purchased item on the back of the delivery note.
  • Please enclose the delivery note with the product and pack it tightly and safely.
  • Get a postage certificate/receipt from the post office.

Refund policy

Here at UKCCTV, we want you to be happy with your purchase. If you’re not, return the product (s) to us, following the instructions above, and we’ll exchange or refund it.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within seven working days of receipt. It includes any delivery charges.

Under Consumer Protection Regulations 2000, you are entitled to a seven-day ”cooling-off period from the day you receive your goods, in which you should notify us that you wish to cancel your contract with us, including any original delivery charges. If you have changed your mind about the product you have purchased, you will have to pay the delivery charge.

Proof of purchase 

Suppose you return the item for a refund, but do not have the original order confirmation or delivery note. In that case, we will issue a standard price gift certificate after confirming that the item is within our scope. We will usually refund the original debit, credit or charge card used to purchase the item.

Condition of returns

Returned items must be in the best possible condition, so please take reasonable care of them. See terms and conditions here.


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